At Kogents.ai, we are committed to delivering high-quality AI solutions and services. By purchasing our services, you agree to the following refund policy.
This Refund Policy applies to all subscription-based services provided by Kogents.ai, including but not limited to monthly and annual subscription plans.
Kogents.ai operates on a no-refund policy unless the service fails to function as advertised. If you experience an issue, you must first contact our support team at info@kogents.ai, and we will make every effort to resolve the issue. A refund will only be granted if we are unable to resolve the issue and at our sole discretion.
Refunds will only be granted if:
Refund requests must be submitted within 30 days of the original purchase date. Requests made after this period will not be considered.
To request a refund, please email us at info@kogents.ai with the subject line “Refund Request.” Include a detailed explanation of the issue you are experiencing, along with any relevant screenshots or documentation. We must be given a reasonable opportunity to investigate and resolve the issue before issuing any refund.
When approved, refunds will be issued to the original payment method used at the time of purchase. Refunds may take 5–10 business days to appear in your account, depending on your payment provider and payment processor.
We do not offer pro-rated refunds for unused time in a subscription period. For example, if you cancel your subscription in the middle of a billing cycle, you will retain access to the service until the end of that cycle, but no partial refunds will be issued.
Customers must contact our support team before initiating a chargeback with their payment provider. Failure to do so may result in forfeiture of any potential refund claim.
Kogents.ai reserves the right to modify this Refund Policy at any time. Changes will be posted on this page, and your continued use of our services constitutes acceptance of the revised policy.
This Refund Policy shall be governed by and construed in accordance with the laws of the State of Delaware, USA. Any disputes arising under this policy shall be subject to the exclusive jurisdiction of the courts located in New Castle County, Delaware.