4492, 1007 N Orange St. 4th Floor , Wilmington, DE, New Castle, US, 19801
Survey AI Agent

Engage, Automate, and Improve with Kogents Survey AI Agent

Traditional surveys face low response rates and delayed feedback.

At Kogents, our Survey AI Agent uses AI chatbot surveys, automated questionnaires, and machine learning surveys to increase engagement and capture accurate results.

With AI-driven data collection, stronger respondent engagement, and advanced sentiment analysis, you get insights that are immediate and reliable.

Get Smarter Survey Insightsarrow
Customer Service AI Agents
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Higher response rates

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Less admin time

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Enterprise clients

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Data compliance

Benefits

Why Survey AI Agents Lead to Smarter Decisions

Surveys are often slowed by low responses and manual processes. A survey AI solution addresses these challenges with faster collection, smarter engagement, and reliable results.

Saves Time

Saves Time

With automated survey collection and a survey bot, teams cut manual effort and achieve faster data collection. Built-in automation and AI-powered workflows streamline operations, supported by standards such as ISO 27001 and the NIST AI RMF for secure automation.

Asks Smarter Questions

Asks Smarter Questions

AI-enabled survey tools adapt in real time. An intelligent survey assistant powered by natural language processing acts as a conversational survey agent, enabling adaptive questioning and dynamic branching logic for more relevant and personalized feedback.

Understands Opinions

Understands Opinions

An AI chatbot survey and other digital feedback tools apply sentiment analysis, text response classification, and opinion mining to reveal deeper respondent engagement and response quality. Research from the Pew Research Center and the Journal of Survey Statistics and Methodology supports these methods.

 Instant Results

Instant Results

AI-driven analytics deliver real-time survey insights and automated reporting. With predictive analytics and machine learning models, teams gain instant dashboards and continuous response tracking.

Works at Any Scale

Works at Any Scale

A scalable survey AI supports enterprise survey automation and a multi-channel survey agent for web, mobile, and social distribution. Features like big data survey processing and cross-platform integration enable accurate analysis from small to large sample studies.

Cuts Costs

Cuts Costs

A cost-effective survey AI agent lowers expenses through workflow automation and efficiency optimization. By reducing manual workload and improving ROI, organizations achieve savings while staying compliant with CCPA, GDPR, and HIPAA.

Case Studies

Every Agent, Built to Perform

Your team spends 40% of their time answering repeat questions, chasing status updates, and managing delays. Kogents AI wipes that clean.

  • Turn Conversations into Revenue on the World's Most Active Messaging App

    Your WhatsApp AI Agent replies in real time, detects high-intent behavior, and nurtures customers through every stage of the funnel — without you typing a word.

    Fast Answers. Smarter Follow-Ups. Full Coverage.

    From product inquiries to payment reminders, this agent handles it all instantly using your knowledge base, ticket history, and real-time business logic.

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    Agentic Workflow

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    Follows up automatically when Shopify agent detects cart abandonment

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    Escalates chats to Phone Agent when urgency is high

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    Updates CRM after conversations using Standalone Agent logic

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    Triggers Voice Agent callbacks for verification or follow-up sales

  • Every Call Answered, Routed, and Resolved — No Waiting, No Voicemail

    With human-sounding voice AI, your phone agent picks up 24/7, handles routine inquiries, books appointments, and transfers complex issues to the right human.

    No Missed Opportunities, No Repetition — Just Resolution at Scale

    Built to mirror your tone and powered by real data, it brings down hold times and clears up your team's schedule without sacrificing service quality.

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    Agentic Workflow

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    Connects with WhatsApp Agent to follow up on missed or dropped call

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    Books meetings directly into your Google Calendar via Assistant App

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    Sends post-call summaries to Standalone Agent for future insights

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    Flags high-volume issues to Chatbot Agent for proactive site messaging

  • From Cart to Confirmation — This Agent Owns the Post-Sale Journey

    Whether it's order status, refund requests, or shipping delays, your Shopify AI Agent handles them instantly by syncing with your store data in real time.

    More Orders Completed, Fewer Tickets Created

    By resolving customer issues before they ever hit your support team, it not only saves hours — it boosts satisfaction and retention where it matters most.

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    Agentic Workflow

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    Flags abandoned checkouts for WhatsApp Agent to follow up

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    Syncs with Voice Agent to resolve high-friction returns

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    Surfaces product feedback to Assistant App for on-the-go reviews

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    Notifies Chatbot Agent to update product FAQs automatically

  • The Smartest Teammate in Your Pocket — Always Ready, Always Synced

    Whether you're in the field, remote, or in-store, your Assistant App gives you instant access to internal data, documents, and workflows — using voice or text.

    Work Faster, Smarter, and from Anywhere Without Logging Into Anything

    This mobile-first agent transforms how you interact with your backend: need a document, insight, or task managed? Just ask — it's already done.

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    Agentic Workflow

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    Pulls live customer context from Chatbot Agent when updates are needed

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    Logs answers from Voice Agent for internal knowledge access

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    Adds calendar events triggered by Phone Agent bookings

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    Syncs insights from Standalone Agent to update playbooks on the go

  • Your Always-On Brand Voice, No Matter How People Reach You

    Whether it's a voice command or a typed question, this hybrid agent delivers answers that feel human, contextual, and instantly accurate across all channels.

    Reduce Human Load, Raise Response Quality — 24/7, Multilingual, Multiplatform

    Trained on real conversations and support history, these agents not only talk — they listen, learn, and adapt to every interaction in real time.

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    Agentic Workflow

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    Detects trending questions and signals Assistant App to update support scripts

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    Collaborates with Phone Agent to handle language-specific inquiries

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    Pushes recurring feedback to Shopify Agent for product improvement

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    Syncs resolved tickets with WhatsApp Agent for follow-up or upsell offers

  • Deploy One Link and Deliver Full-Service AI — No Platform Needed

    Whether you're running lean or building fast, this browser-based agent handles customer queries, sales, and workflows independently — just plug and launch.

    Perfect for Onboarding, Support, Sales, or Internal Use — It Adapts to Your Flow

    It learns from each interaction, pulls data from integrated tools, and evolves to support every part of your business with zero dev effort.

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    Agentic Workflow

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    Shares real-time feedback to Chatbot Agent for web knowledge accuracy

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    Informs Phone Agent of user preferences before callbacks

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    Pushes lead data to WhatsApp Agent for nurturing

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    Feeds insights into Assistant App for mobile access and action

Customers
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Solutions

Our End-to-End Survey AI Solutions for Modern Organizations

We provide survey solutions designed to improve every stage of the process, from creating questions to analyzing results. Each capability focuses on making surveys more accurate, engaging, and efficient.

Question Design & Generation

Our survey AI agent works as an intelligent survey assistant to build context-aware questionnaires. By applying NLP-powered surveys and natural language processing, we enable dynamic question generation and automated questionnaire creation for smarter survey design.

Survey Personalization

With an AI survey chatbot guided by an intelligent survey agent, we create conversational survey agents that adjust to each respondent. Using user profiling and adaptive branching logic, surveys provide personalized feedback that strengthens respondent engagement.

Multi-Channel Distribution

Our automated survey agent within a survey AI platform ensures reach across channels. We deliver web surveys, mobile surveys, social media integrations, and email distribution through cross-platform delivery and omni-channel survey distribution.

Response Processing & Sentiment Analysis

We use NLP-powered surveys and AI-driven analytics to interpret feedback through text analysis, sentiment analysis, and response classification. This process captures respondent opinions and qualitative insights, supported by findings from the Pew Research Center and the Journal of Survey Statistics and Methodology.

Data Visualization & Reporting

With AI-driven survey insights and secure survey automation, results are converted into real-time dashboards and automated reporting. Supported by predictive analytics and machine learning models, we provide instant results with accurate response tracking.

Integration & Automation

We connect surveys with existing systems through an automated survey agent and privacy-compliant survey AI. Using workflow automation, enterprise integration, and API connectivity, our approach supports CRM and ERP workflows while meeting HIPAA, CCPA, and IEEE Ethical AI standards.

Customers
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Why Kogents

What Sets Our Survey AI Agent Apart from Others

We design survey intelligence with a focus on accuracy, adaptability, and engagement. Each strength reflects how our approach makes data collection smarter, more reliable, and ready for real-world use.

Human-Like Understanding

Human-Like Understanding

Our customizable AI survey agents interpret responses with natural language interpretation and contextual understanding. By using conversational AI, we capture intent more effectively, ensuring surveys feel natural while delivering accurate insights.

Adaptive Learning

Adaptive Learning

Through integration with CRM and analytics platforms, our surveys adjust over time to reflect changing data. With adaptive workflows and self-improving surveys, every interaction supports data-driven refinement and smarter outcomes.

Bias-Free Feedback Collection

Bias-Free Feedback Collection

We prioritize fairness by designing processes that ensure proven accuracy in respondent sentiment analysis. Using methods that reduce bias and deliver reliable results, feedback is captured with consistency and unbiased data collection.

End-to-End Automation

End-to-End Automation

Our system supports automated survey workflows that manage everything from design to reporting. With process efficiency, compliance-ready automation, and workflow integration, surveys run smoothly while reducing manual effort.

Predictive Insights

Predictive Insights

We go beyond reporting by delivering predictive insights that guide decisions before trends take shape. Using analytics-driven outcomes, forecasting, and advanced modeling, we turn survey results into forward-looking strategies.

Engagement-First Design

Engagement-First Design

Every interaction is shaped around participation. With engagement-first design and a conversational survey agent, we create surveys that adapt to each respondent, improving respondent experience through tailored interactions and dynamic flows.

Listings
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Process

Our Proven Process for Smarter Surveys

We follow a structured process to ensure surveys are efficient, accurate, and aligned with your goals. Each step focuses on improving feedback collection and delivering actionable.

We begin by analyzing feedback collection challenges to understand the scope and objectives. This stage shapes the foundation for survey automation, helping define the right questions, channels, and workflows to achieve reliable results.

Once the framework is set, we introduce the AI survey chatbot as part of an automated survey agent deployment. This step ensures participants engage in natural, conversational interactions while surveys are delivered consistently across channels.

We refine accuracy by applying a machine learning model for survey data and enabling NLP survey analysis. This integration allows the system to process open-ended responses, identify themes, and connect seamlessly with existing business tools.

The process continues with ongoing tracking through AI-driven analytics. By focusing on response quality improvement and respondent engagement, we continuously optimize surveys, ensuring they stay relevant and deliver meaningful insights.

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Technologies

Technologies We Use

Node.js

Runtime

Express

Framework

NestJS

Framework

TypeScript

Strong Typing

Socket.IO

Real-Time Chat

WebSocket

Real-Time Chat

BullMQ

Queues, Jobs

Node.js

Runtime

Express

Framework

NestJS

Framework

TypeScript

Strong Typing

Socket.IO

Real-Time Chat

WebSocket

Real-Time Chat

BullMQ

Queues, Jobs

Redis

Queues, Jobs, Sessions

OpenAI

(LLMs)

Anthropic API

(LLMs)

LangChain

Prompt Orchestration, RAG

LlamaIndex

Prompt Orchestration, RAG

Redis

Queues, Jobs, Sessions

OpenAI

(LLMs)

Anthropic API

(LLMs)

LangChain

Prompt Orchestration, RAG

LlamaIndex

Prompt Orchestration, RAG

PostgreSQL

+ Prisma ORM

Redis

Cache, Session

MongoDB

Optional Alternative

S3

File Storage For KB Docs

Cloudflare R2

File Storage For KB Docs

PostgreSQL

+ Prisma ORM

Redis

Cache, Session

MongoDB

Optional Alternative

S3

File Storage For KB Docs

Cloudflare R2

File Storage For KB Docs

Reviews

Client Testimonails

"We've been using the healthcare AI agent for about four months now, and the results are incredible. Our patient response times have dropped dramatically, and patients actually appreciate how fast and accurate the medical information is. The system also frees up our medical staff to focus on complex patient care instead of answering the same appointment and billing questions over and over again. It feels like we added an extra team member without the cost, and the HIPAA compliance gives us peace of mind."

DR
Dr. Sarah Mitchell

Medical Director, City General Hospital

★★★★★

"I was skeptical at first, but the personalized patient support feature blew me away. It remembers past interactions and makes every conversation feel seamless while maintaining complete patient privacy."

JR
Jennifer Rodriguez

Practice Manager, Family Care Clinic

★★★★★
⭐⭐⭐

85%

Increase in Patient Satisfaction

video image demo

65%

Reduction in Administrative Workload

"The physician-in-the-loop escalation is a lifesaver. Our patients never feel stuck talking to a bot — the system knows exactly when to bring in a real healthcare provider for medical decisions."

AH
Dr. Amir Hassan

Cardiologist, Heart & Vascular Center

★★★★★

"What stood out for me was how simple the setup was with our existing EHR system. Within just a few days, the AI agent was already live and integrated with Epic. Our staff no longer waste time on routine administrative tasks because everything is automated. After a month of using it, I could already see a 60% improvement in patient satisfaction, and the cost savings compared to hiring additional administrative staff are significant."

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Dr. Sophia Lee

Chief Medical Officer, Regional Medical Center

★★★★★
Start Now

Design, Automate, and Optimize Your Surveys

Overcome slow response rates and inconsistent feedback. With a survey AI agent, you eliminate manual effort through an intelligent survey assistant that drives higher engagement and faster insights. Our AI-powered survey tool automates collection, enhances accuracy, and delivers results you can act on in real time.

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FAQs

Frequently Asked Questions

The Kogents Survey AI Agent offers customizable AI survey agents, seamless CRM and analytics integration, and proven sentiment analysis accuracy, all backed by strict data privacy and compliance standards.

Yes, Kogents connects with major CRM, ERP, and analytics platforms, enabling real-time insights and automated feedback loops.

We follow ISO 27001, NIST AI RMF, and IEEE Ethical AI guidelines, with full compliance to HIPAA, CCPA, and GDPR.

Kogents is ideal for organizations seeking to cut manual survey work, improve response rates, and scale feedback collection with accuracy.

It is an intelligent survey assistant that automates feedback collection. It uses natural language processing and machine learning to engage respondents in conversational surveys, improving both participation rates and data accuracy.

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Blogs

Recent Blogs